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Frequently Asked Questions

Ordering

  • Who can purchase ecigs?
  • Vapex ecigs can be purchased and used by anyone over the age of 18 years i.e. legal smoking age. It should not be used by children, pregnant or breast feeding women, people with heart disease, high blood pressure, diabetes or people taking medicines for asthma or depression. Consult your physician before using any electronic cigarette product.
     
  • Is my online purchase via credit card secure?
  • Yes. All transactions are processed using SSL (Secure Sockets Layer) technology which is designated by a padlock icon in the browser. SSL encrypts the transmission of your payment information in such a way that only the parties involved in the transaction can read the information. In addition, your information will never be shared with a third party.

Shipping

  • Which cities in India do you ship to?
  • Vapex ships to all cities and towns in India. 
     
  • What shipping options are available?
  • Vapex offers two shipping options:
    Standard Delivery
    Delivery time in the standard delivery option is 5-7 business days, excluding public holidays and sundays.
    Speed Delivery Delivery time in the speed delivery option is 24-48 business hours, excluding public holidays and sundays.   
  • How long does it take to receive my order?
  • Orders are typically shipped within 2 business days of order confirmation
     
  • How do I know my order has been shipped?
  • Once your order has been packed and is ready to ship, you will receive a notification via email which will include your order tracking number.
     
  • How do I track my order? 
  • Once your order has been packed and is ready to ship, you will receive an email which will include your order tracking number and link for tracking